User Announcement: Viber Out Credit
Thank you for your ongoing use of Viber and Viber Out Credit.
As of June 7, 2017, existing Viber Out Credit will be abolished and a new Viber Out Credit will be launched. Such new Viber Out Credit will be subject to 180 days’ expiration period starting from the conversion date (i.e. June 7).
All new Viber Out credit purchased after 00:00 o’clock June 7, 2017, will expire after 180 days as of the date of purchase.
Japanese Users (+81) holding old Viber Out Credit may choose to have their old credit refunded via contacting Viber Customer Support. Otherwise, outstanding old Viber Out Credit will be converted to the new Viber Out Credit and will be available for usage immediately.
Refund requests should be submitted to Viber Customer Support at https://support.viber.com/customer/ja/portal/emails/new according to the following steps
Open A ticker ⇒ choose inquiry category Viber Out issue ⇒ Subject Others ⇒ Enter all required information ⇒ write the followings in the message body
Message: “refund request”
(1) Your Viber Number containing the Viber Out Credit;
(2) Bank account details: Bank Code (4 digits) ; Branch Code (3 digits); Account Type (Normal account/ Current Account/Saving Account); Account Number (7 digits); Name of account holder (In Katakana if possible)
⇒ Submit Send Email
** Refund application submission period will commence on 2017/06/07 and will be completed on 2017/09/05 at 23:59.
** please note that we will cover only domestic transfer fees (i.e. transfer to Japanese Bank accounts). International money transfer fees to accounts in any country other than Japan will be paid for by the user.
For additional FAQ please follow this link: “Q&A with respect to the Payment Services Act Repayment Process”